Ray Ozzie paper - The Internet Services Disruption (NYtimes)

In late October, Mr. Ozzie presented his ideas in a seven-page, 5,000-word memo, "The Internet Services Disruption." At first, it was e-mailed to fewer than 100 senior managers and engineers at Microsoft. But they passed it along to colleagues, and by early November it had leaked out to the press; copies are now posted on the Web. Microsoft has used such memos over the years to educate its corporate troops and to stir them up to combat major competitive challenges.